Comments on: The Fitness First debacle part III – So now you *don't* want my money?! http://mou.me.uk/2008/09/12/the-fitness-first-debacle-part-so-now-you-dont-want-my-money/ A little piece of the web Thu, 10 May 2012 10:22:15 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: khttp://mou.me.uk/2008/09/12/the-fitness-first-debacle-part-so-now-you-dont-want-my-money/#comment-44065 k Thu, 19 Jan 2012 23:12:21 +0000 http://mou.me.uk/?p=352#comment-44065 1. When you join. Ask for the receipt and a copy of the application form!!! Keep it!!! Covered. 2. If you change/freeze or cancel, dont do it over the phone! Always go into the club... 3. 3months memberships???? REALLY!!! What are you going to achieve in 3 months?? LOL. 4. If you are a member of FF. Become a regular and get to know the staff (Dont just become another member)- they will always look after you and tell you about special offers. OR a once a week member!!! 5. I am a member of F.F & love it. I use it 2-5x a week depending!! And I am healthier and fitter for it!!! 1. When you join. Ask for the receipt and a copy of the application form!!! Keep it!!! Covered.
2. If you change/freeze or cancel, dont do it over the phone! Always go into the club…
3. 3months memberships???? REALLY!!! What are you going to achieve in 3 months?? LOL.
4. If you are a member of FF. Become a regular and get to know the staff (Dont just become another member)- they will always look after you and tell you about special offers. OR a once a week member!!!
5. I am a member of F.F & love it. I use it 2-5x a week depending!! And I am healthier and fitter for it!!!

]]> By: Jkayhttp://mou.me.uk/2008/09/12/the-fitness-first-debacle-part-so-now-you-dont-want-my-money/#comment-43406 Jkay Sat, 14 Jan 2012 11:39:08 +0000 http://mou.me.uk/?p=352#comment-43406 I have read all the blogs and feel extremely sorry for everyone. I'm not a member of FF and doubt will ever be. Would be nice to read some sort of comment from FF as well because it appears the stories are all similar....and that line of cancellation manager(ess) being on "holiday"or "off sick" all sounds rehersed!! I have read all the blogs and feel extremely sorry for everyone. I’m not a member of FF and doubt will ever be. Would be nice to read some sort of comment from FF as well because it appears the stories are all similar….and that line of cancellation manager(ess) being on “holiday”or “off sick” all sounds rehersed!!

]]> By: Chrishttp://mou.me.uk/2008/09/12/the-fitness-first-debacle-part-so-now-you-dont-want-my-money/#comment-42413 Chris Thu, 05 Jan 2012 12:29:06 +0000 http://mou.me.uk/?p=352#comment-42413 I am a Personal Trainer and worked at Fitness First for over 6 months, I left in December last year. I am currently going through something similar to what happened to you. Throughout my time there I witnessed awful customer service daily, and people like yourself being ripped off. As a PT I had to pay rent each week in order to use their facilities (£104.40pw). I went about leaving FF by the book and genuinely believed that I would be free of them come the new year. However, on Christmas eve my ex-manager texts me to tell me I owe yet another week of rent and threatens me with private debt collectors. Due to the timing of this I decide to pay it as I didn't want my families christmas ruined. I have since put in a formal complaint and threatened legal action because of other events which took place during my time there. Thought you might find this interesting that the company doesnt only treat its memebers badly, its also the staff. Just as long as they get their money though right?! I am a Personal Trainer and worked at Fitness First for over 6 months, I left in December last year. I am currently going through something similar to what happened to you. Throughout my time there I witnessed awful customer service daily, and people like yourself being ripped off. As a PT I had to pay rent each week in order to use their facilities (£104.40pw). I went about leaving FF by the book and genuinely believed that I would be free of them come the new year. However, on Christmas eve my ex-manager texts me to tell me I owe yet another week of rent and threatens me with private debt collectors. Due to the timing of this I decide to pay it as I didn’t want my families christmas ruined. I have since put in a formal complaint and threatened legal action because of other events which took place during my time there. Thought you might find this interesting that the company doesnt only treat its memebers badly, its also the staff. Just as long as they get their money though right?!

]]> By: Lemhttp://mou.me.uk/2008/09/12/the-fitness-first-debacle-part-so-now-you-dont-want-my-money/#comment-37202 Lem Tue, 15 Nov 2011 11:40:22 +0000 http://mou.me.uk/?p=352#comment-37202 How can we unite and take legal action to sue Fitness First ? We need to do something ! Any Lawyer in the forum ? How can we unite and take legal action to sue Fitness First ? We need to do something ! Any Lawyer in the forum ?

]]> By: Lemhttp://mou.me.uk/2008/09/12/the-fitness-first-debacle-part-so-now-you-dont-want-my-money/#comment-35630 Lem Tue, 25 Oct 2011 10:54:38 +0000 http://mou.me.uk/?p=352#comment-35630 It's amazing so many comments I've read... I've got ripped off as well by Fitness first. More than 1 month ago I told them I was going to stop my membership and that I found someone to take my contract over instead. The following month I check my account I find out that they took money in without my permission. What a fucking con !!!! I even have the paper stating that with written : Your last monthly collection will be .... It's nuts, it's the second time in one year I have a problem with Fitness First. The staff is ready to tell you all the bullshits you could imagine to make you enrolling.Now I'm waiting my refund and have to deal with the head office beacause "of course" it's not their fault and everyone is refering to someone else.Don't join Fitness First with Direct Debit !! Be careful with them !!!Cheers It’s amazing so many comments I’ve read…
I’ve got ripped off as well by Fitness first. More than 1 month ago I told them I was going to stop my membership and that I found someone to take my contract over instead. The following month I check my account I find out that they took money in without my permission. What a fucking con !!!! I even have the paper stating that with written : Your last monthly collection will be …. It’s nuts, it’s the second time in one year I have a problem with Fitness First. The staff is ready to tell you all the bullshits you could imagine to make you enrolling.

Now I’m waiting my refund and have to deal with the head office beacause “of course” it’s not their fault and everyone is refering to someone else.

Don’t join Fitness First with Direct Debit !! Be careful with them !!!

Cheers

]]> By: Kayhttp://mou.me.uk/2008/09/12/the-fitness-first-debacle-part-so-now-you-dont-want-my-money/#comment-35217 Kay Wed, 19 Oct 2011 23:27:30 +0000 http://mou.me.uk/?p=352#comment-35217 I really don't have much to add. Fitness First Staff are the WORST! The mere suggestion of cancelling and they turn into the most vile people. I was stupid to trust the membership managers when I signed up and didn't get any conformation in writing about various deals agreed over the phone. I beg people not to go with FF - I don't understand how they're still so popular. Liars and thieves! I really don’t have much to add. Fitness First Staff are the WORST! The mere suggestion of cancelling and they turn into the most vile people. I was stupid to trust the membership managers when I signed up and didn’t get any conformation in writing about various deals agreed over the phone. I beg people not to go with FF – I don’t understand how they’re still so popular. Liars and thieves!

]]> By: seanhttp://mou.me.uk/2008/09/12/the-fitness-first-debacle-part-so-now-you-dont-want-my-money/#comment-35032 sean Tue, 18 Oct 2011 00:58:27 +0000 http://mou.me.uk/?p=352#comment-35032 Hi people, im having a shitee problem with FF just now. I recently joined FF at the end of September 2010 me and my friend went into Kilmarnock branch too check it all out and see what it was like yes it was ok but they were soon too have me and my mate in a room talking about aye u guessed it (MONEY) so anyway the woman that spoke too me and my mate said that wee could sign a 4 months contract with them for 29.95 a month and a one of 33.77 which i would get back after i had my 3 personal instructor sessions it sounded al-rite I wasn't amazed but my friend had just had a stroke so I was doing it for him as he didn't like the other gyms i had been too anyway wee checked through all paperwork it seemed ok and i asked if i could pay my 33.77 there and then i was told no because there system was being updated and they would give me a call too let me know when they were going too take the payment SURPRISE no phone call but there hands weren't that long on getting into my bank and taking my cash on the date it wasn't meant too come out so i phone in the branch and was given nothing only a number too phone head office so i did and spoke too a woman she started of nice at first until she told me i was on a 12 MONTH CONTRACT WTF!! i said wow wow back up abit i signed a 4 months contract and she said she had it in black&white that i signed a 12 and said that i should have been given a copy of my contract (which nither me or my mate had recieved from them)so i thought well it can be sorted (HAHAHAHAH) i said tooo her can i have this sorted out she replied no once contract signed u must obey the T&C'S i replied no way i signed a 4 months contract and was offerd a deal they gave me no copy of any paperwork atall when i was in branch at this point she started too get very rude too me over the phone now i am not a guy you want too get in a verble fight with i argued and argued but politely argued i then said can you explain too me why they didnt give me a copy of my contract and why i am now on a 12 months contract when i signed a 4 she just stutterd so i asked for higher management and she said she didnt want too pass me over so i continued too argue and then said yet again i would like too be passed too some higher she then said that there was no manager or supervisor in today and hung up on me i was furrious so i then called back and got another woman who was exactly the same with me if not ruder and she then hung up on me they have lied too me and taken my money without my permission they are not a good company they r just scamming money out of people too make there buisness bigger i hope alot of people continue too read this blog and leave that fuckinggg shitttt gym as they are knobendsss Hi people, im having a shitee problem with FF just now. I recently joined FF at the end of September 2010 me and my friend went into Kilmarnock branch too check it all out and see what it was like yes it was ok but they were soon too have me and my mate in a room talking about aye u guessed it (MONEY) so anyway the woman that spoke too me and my mate said that wee could sign a 4 months contract with them for 29.95 a month and a one of 33.77 which i would get back after i had my 3 personal instructor sessions it sounded al-rite I wasn’t amazed but my friend had just had a stroke so I was doing it for him as he didn’t like the other gyms i had been too anyway wee checked through all paperwork it seemed ok and i asked if i could pay my 33.77 there and then i was told no because there system was being updated and they would give me a call too let me know when they were going too take the payment SURPRISE no phone call but there hands weren’t that long on getting into my bank and taking my cash on the date it wasn’t meant too come out so i phone in the branch and was given nothing only a number too phone head office so i did and spoke too a woman she started of nice at first until she told me i was on a 12 MONTH CONTRACT WTF!! i said wow wow back up abit i signed a 4 months contract and she said she had it in black&white that i signed a 12 and said that i should have been given a copy of my contract (which nither me or my mate had recieved from them)so i thought well it can be sorted (HAHAHAHAH) i said tooo her can i have this sorted out she replied no once contract signed u must obey the T&C’S i replied no way i signed a 4 months contract and was offerd a deal they gave me no copy of any paperwork atall when i was in branch at this point she started too get very rude too me over the phone now i am not a guy you want too get in a verble fight with i argued and argued but politely argued i then said can you explain too me why they didnt give me a copy of my contract and why i am now on a 12 months contract when i signed a 4 she just stutterd so i asked for higher management and she said she didnt want too pass me over so i continued too argue and then said yet again i would like too be passed too some higher she then said that there was no manager or supervisor in today and hung up on me i was furrious so i then called back and got another woman who was exactly the same with me if not ruder and she then hung up on me they have lied too me and taken my money without my permission they are not a good company they r just scamming money out of people too make there buisness bigger i hope alot of people continue too read this blog and leave that fuckinggg shitttt gym as they are knobendsss

]]> By: Noorurhttp://mou.me.uk/2008/09/12/the-fitness-first-debacle-part-so-now-you-dont-want-my-money/#comment-31707 Noorur Tue, 13 Sep 2011 11:17:11 +0000 http://mou.me.uk/?p=352#comment-31707 I left Fitness First, overpriced shithole. Our council subsidised gyms use the same exact equipment AND are much cheaper!The new Easy Gyms are around £18 a month, and they use the same equipment too! I left Fitness First, overpriced shithole. Our council subsidised gyms use the same exact equipment AND are much cheaper!

The new Easy Gyms are around £18 a month, and they use the same equipment too!

]]> By: Sharnhttp://mou.me.uk/2008/09/12/the-fitness-first-debacle-part-so-now-you-dont-want-my-money/#comment-29537 Sharn Tue, 16 Aug 2011 14:17:55 +0000 http://mou.me.uk/?p=352#comment-29537 I have had very similar troubles! I tried to postpone my membership whilst prgenant and was advised by doctors not to excercise! I was told i could postpone, that was fine, lady at the desk sorted it, all done! Then i notice they're taking £9.95 a month out of my account. Apparently you have to pay not to use the gym but i wasn't told this when i postponed. I cancelled the direct debit and told them i was cancelling my contract both by phone and e-mail. I also asked why the hell they needed £9.95 from me when i wasn't using the service. The div told me "he didn't have to tell me where the pounds and pennies went!" At which point i proceeded to tell him he could shove his pounds and pennies! I had CARS threatening me until i wrote to them both telling them they could take me to court but they weren't getting a penny from me! Suffice to say i heard nothing else!Now my partner had tried to cancel. He's followed procedure, put it in writing and spoke to the manager. It was all ok'd and he cancelled his direct debit. He has now received a letter from CARS demanding payment! Not even a letter from FF in the first place asking why he'd stopped paying, nothing! Straight to debt collectors! They are conning criminals!! Do not join this gym unless you intend to remain with them FOREVER!!! I have had very similar troubles! I tried to postpone my membership whilst prgenant and was advised by doctors not to excercise! I was told i could postpone, that was fine, lady at the desk sorted it, all done! Then i notice they’re taking £9.95 a month out of my account. Apparently you have to pay not to use the gym but i wasn’t told this when i postponed. I cancelled the direct debit and told them i was cancelling my contract both by phone and e-mail. I also asked why the hell they needed £9.95 from me when i wasn’t using the service. The div told me “he didn’t have to tell me where the pounds and pennies went!” At which point i proceeded to tell him he could shove his pounds and pennies! I had CARS threatening me until i wrote to them both telling them they could take me to court but they weren’t getting a penny from me! Suffice to say i heard nothing else!

Now my partner had tried to cancel. He’s followed procedure, put it in writing and spoke to the manager. It was all ok’d and he cancelled his direct debit. He has now received a letter from CARS demanding payment! Not even a letter from FF in the first place asking why he’d stopped paying, nothing! Straight to debt collectors! They are conning criminals!! Do not join this gym unless you intend to remain with them FOREVER!!!

]]> By: Bonniehttp://mou.me.uk/2008/09/12/the-fitness-first-debacle-part-so-now-you-dont-want-my-money/#comment-29400 Bonnie Sun, 14 Aug 2011 18:33:10 +0000 http://mou.me.uk/?p=352#comment-29400 Hey THANKS to everyone that has blogged their own personal problems with FF, although i am not a member with them, i was looking for a gym to join and i was going to pay for my partner too, but to much delight i found this blog first!!! As i was going to open up a membership with them tomorrow but not now n it seems this will be a close shave from them robbers!!!Thanks All Hey THANKS to everyone that has blogged their own personal problems with FF, although i am not a member with them, i was looking for a gym to join and i was going to pay for my partner too, but to much delight i found this blog first!!! As i was going to open up a membership with them tomorrow but not now n it seems this will be a close shave from them robbers!!!

Thanks All

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