Its remarkable – 2 months ago they were caught illegally dipping their fingers into my bank account to try and get my money – now I’m offering it to them, they don’t want to know!
To anyone joining the story at this point, this all relates to a couple of posts Ive written before now – one detailing how Fitness First illegally created a Direct Debit to my account without my knowledge, and the other talking about how after continued phone calls, Fitness First continued to deceive me – be it through lies or incompetence, who knows? Whoever trains the staff needs a serious slapping though.
Last month I rung in up to 8 times, many of which are detailed in the previous post. After posting that article, I rang in again at the end of August to check again whether they’d got the amount right. Again I was told £30.50, but was assured that the system does not update itself until the start of the month – meaning that either a) This man is a liar, or b) Every person I spoke to up to now is a liar/incompetent. Either way, I was told it would go through OK. I wasn’t particularly optimistic, so I rung ****, the call centre manager who rang me in the first instance after the Fitness First press office somehow caught wind of my original article (perhaps the fact that I now rank top 50 in a search for “Fitness First” on Google may have given it away). I got his answerphone, telling me he was off work until Tuesday 26th – (amusing, because I called on Wednesday 27th!) 😉 I left him a message, he didn’t call me back. Classy.
Which is why I’m not surprised that it’s now the 12th September and I still haven’t been charged for this months membership – even though I now have 2 Fitness First direct debit agreements showing on my online banking. How long before the letters/text messages start up again?
I’d like to point out that now, I’m done. I’m struggling to justify giving money to a company that couldn’t give it a shit about its customers. If you’ve read the entire story up to now, you may even be surprised to hear that I haven’t raised my voice once. I’ve worked in customer services in the past, and I know how depressing it is to be shouted at for things that aren’t your fault (but rather the fault of the company), so I’ve stayed respectful and tried at all times to sort things out amicably, rather than just venting my anger. And the recordings of calls they apparently make “for training purposes” will prove that!
So my plan is to quote Andy on his original offer. He said I could quit on the spot, and I said I was happy with Fitness First as a fitness club, and that if he could sort this, I would be happy to stay. 2 months on things clearly still aren’t sorted, so I guess that means the offer still stands, right? 😛
So now its time to phone again. I get the feeling it could be a bit of a long one, so I’m posting this now so everything I’ve typed up to now isn’t lost in a sea of anger when I next get off the phone.
- Fitness First are liars, thieves and commit Direct Debit fraud
- The Fitness First debacle part II – apologies and refunds, but they still can’t get it right